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For Assistance with Damaged or Defective Product(s):
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| Please contact our Customer Service team at 1-800-556-7502 or email us at customerservice@prepsportswear.com
within 15 days of receiving your order so we may assist you. We may ask for photo verification
sent by email for Quality Assurance improvements.
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Changes/Cancellations
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Changes to orders must be made by 11:59 pm PT the same day an order is placed. Orders placed
on a weekend or holiday can be changed or cancelled up until 9:00 am PT the following
business day by calling Customer Service at 1-800-556-7502. Business days are Monday
through Friday, excluding holidays.
Cancellations must be made by 11:59 pm PT the same day an order is placed. To cancel an order
log into Your Account, find
the correct order, click on the order ID number, and click on the "cancel" button at the bottom
left side of the page. The status of that order will change to "cancelled".
Changes or cancellations on bulk orders are only accepted before 11:59 pm PT on the same day the order is placed.
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Shipping Options
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You can choose from USPS Priority Mail, UPS 2nd Day Air, UPS 3 Day Select. If you request shipment to a PO Box, APO or FPO it will be shipped via USPS.
If you request shipment to an international address it will be shipped via USPS Priority Mail International.
On rare occasion we may experience delays in our production process due to, but not limited to,
unforeseen increases in demand, holidays, third party vendor logistics, work stoppage, power
failures, inclement weather, or other variables that could adversely affect the daily operations
of Prep Sportswear.
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USPS Priority Mail
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All orders are expected to be completed in 5 business days. Business days are Monday
through Friday, excluding holidays.
Customers can expect delivery 2 to 3 days (excluding Sundays) after an order is complete.
Therefore, it is estimated that customers will receive orders in 6 to 8 days. An email
confirmation with a tracking number will be sent when your order is shipped.
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UPS 2nd Day Air
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All orders are expected to be completed in 5 business days. Business days are Monday
through Friday, excluding holidays.
Customers can expect delivery 2 business days after the order is shipped. Therefore, it is
estimated that customers will receive orders in 7 business days. Once your order leaves
our facility a tracking number is available by viewing Your Account.
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UPS 3 Day Select
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All orders are expected to be completed in 5 business days. Business days are Monday
through Friday, excluding holidays.
Customers can expect delivery 3 business days after the order is shipped. Therefore, it is
estimated that customers will receive orders in 8 business days. Once your order leaves
our facility a tracking number is available by viewing Your Account.
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UPS Ground
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All orders are expected to be completed in 5 business days. Business days are Monday
through Friday, excluding holidays.
Orders are estimated to take 1 to 6 days to deliver; therefore customers can expect to receive
their order in 6 to 11 business days, depending on the destination. Once your order leaves
our facility a tracking number is available by viewing Your Account.
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International Orders
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We do ship orders to international addresses. International orders ship via USPS Priority Mail International
and usually arrive in 6 to 10 days after your order has finished production.
When ordering from Prep Sportswear, the recipient is the importer of record and must comply with all laws and
regulations of the destination country. Orders that are shipped to countries outside of the United States may
be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an
international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment
reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we have
no control over these charges and cannot predict what they may be. Please contact your local customs office for
further information. Please note: customs clearance procedures may cause delays beyond our delivery estimates.
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APO/FPO Addresses
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We ship to APO/FPO addresses using USPS Priority Mail. To ship your order to an
APO/FPO address follow the below steps at checkout
- Choose United States in the drop-down box for "Country". All APO/FPO addresses
must select United States as the "Country"
- Enter APO or FPO in field for "City"
- Enter the two digit region code (AA, AE, or AP) in the field for "State"
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